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Nokia launches MIKA, a digital assistant to help Telecom Operators

Nokia launches MIKA, a digital assistant to help Telecom Operators

 

After Nokia Android phones launched 'Viki', a personal digital assistant, Nokia has now launched its own digital assistant named 'MIKA', which is essentially helps telecom operators by providing them with critical information faster.

 

MIKA that stands for 'Multi-purpose Intuitive Knowledge Assistant' -- is the first digital assistant trained specifically for the telecom industry, designed to provide automated assistance that saves time and frees highly skilled workers to focus on critical tasks.

 

"MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. It is customised to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world," said Igor Leprince, Head of Global Services at Nokia, in a statement.

 

"Finding the right information is a daily challenge for telco engineers tasked with boosting network quality. MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world," he said further.

 

"MIKA combines augmented intelligence with automated learning to provide access to an extensive range of tools, documents and data sources. These include the Nokia AVA knowledge library, a repository of best practice gathered from Nokia projects around the world," the company said in the release.

 

The MIKA digital assistant as a service is now available for customer trials and will further be demonstrated at MWC 2017 in Barcelona later next month.

 

In addition to launching MIKA, Nokia introduces 'Predictive Repair', a service that will enable operators to reduce costs and improve network quality by moving away from break-fix approaches to hardware maintenance.

 

"The care service can predict hardware failures and recommend replacements up to 14 days in advance, with up to 95 per cent accuracy," the company claims.

 

"These recommendations will allow operators to improve efficiency by avoiding unnecessary site visits, wasted operations efforts, excessive inventory, and false 'No Fault Found' returns," Nokia said in release.

 

 

 

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